CONTACT US FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
You must provide a valid email address so that we may provide your invoice, tracking information, and any other necessary correspondences. Also, your Billing and Shipping information is necessary to complete a transaction.
By doing this, you provide us with all the necessary information (such as contact info., billing and shipping addresses, etc.) to ensure quality customer service and expedited processing. You may opt out of features such as e-mail and newsletter updates, if you choose. Your personal information is used for order processing only, and will never be shared with a third-party.
We strive to process orders and ship them the same business day that they are received, when possible. Any orders placed after 2 p.m. EST will ship the next business day. We ship Monday through Friday, except for national holidays or days in which FedEx does not pickup/deliver.
For more information, you may visit our Shipping Policy section, where you can find a U.S. map with delivery time estimates as well as more detailed information.
Once you place your order and it is picked up and processed by FedEx, we will provide you with a Tracking Number so that you may follow your delivery’s progress.
Absolutely. There is no charge for picking up an order in-store. Please contact someone from the Online Department to arrange pick up date and time. You can do so by calling +44 7441427943 to schedule the pick up.
When the in-store pickup option is selected by a customer from out-of-state, we will require contact by phone to verify that the method of delivery/pickup is correct.
When picking up an order, please bring a photo I.D. as well as your confirmation number and the CC used originally on the order. The person who’s name is on the order and credit card must be the person who is picking up the merchandise unless previously authorized by Management.
Please visit our shipping policy page for our easy, low-cost Flat Rate Shipping Specials – available everyday. No coupon or code required!
At this time, we do not ship directly to international addresses.
However, international customers may still be able to order from us by using an exporting service, such as MyUS.com See our for more information.
